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COVID-19 Status Update - 4/2

To our valued customers, our thoughts continue to be with those impacted by COVID-19.

Both our US and European operations remain open to serve you in both remote and limited on-site capacities. Production, sales, support, and shipping remain active at this time across our entire organization. Out of an abundance of caution and in compliance with local mandates we have over 90% of our staff operating remotely. To that end, if you call us you may hear children and pets in the background.

Additionally, we are suspending local drop-off for repair / calibration items. If you require service we kindly ask that you request an RMA and ship your item to us. Turnaround time for calibration and repairs will be somewhat longer than normal. We thank you for your understanding.

Shipping to most areas remains active, but some areas may be restricted by local regulations at this time. If you have questions about status of shipping to your area please contact us and we will do our best to provide up to date information from our shipping partners.

Additional COVID-19 policies and activities:

Priority will be given to any repair, calibration, or support request received from news or public safety organizations.

FSI is printing PPE 24 hours a day on our 3D printer for donation to health care professionals.

FSI is putting our new MacPro to use 24/7 for the Rosetta@Home Project. Have a computer sitting idle? Consider donating its time to Rosetta@Home or Folding@Home.

FSI is offering limited time promotional pricing on remote collaboration monitor bundles to support work from home. Use coupon code WFH at to receive $1,000 off when purchasing a pair of DM240

FSI Cleaning Kit Fundraiser

As we all know, the COVID-19 virus is demanding a lions share of media attention and it is easy to forget that other hardships are occurring every day. Sean Mullen, co-founder of Rampant Design Tools, is in the fight of his life and his wife Stef has set up a GoFundMe page to assist in his treatment.

Our friend Walter Biscardi reached out to see if we could assist these beloved industry veterans, and the recent surplus of our famous cleaning kits (normally handed out as NAB swag) seem an ideal candidate for a fundraising item. To that end, we’ve decided to put our cleaning kits on sale for the next 30 days at half the normal price (now just $9.95) and donate $5 for every cleaning kit sold in that time. Visit to participate in this worthy cause.

Even if you do not need a cleaning kit, we encourage you to learn more about their story and to consider donating to their GoFundMe page.

***UPDATE 3/18***
We've raised over $415!